Increasingly, intranets are being used to deliver tools, such as collaboration (to facilitate working in groups) or sales and customer relationship management tools, sophisticated corporate directories, project management etc.
Hence increasing productivity. Intranets are also being used as corporate FAQs & SOPs. For example, using a forum to dicuss updates & ideas, for everyone whome it concerns to have an input and provide feedbacks.
In large intranets, website traffic is often similar to public website traffic and can be better understood by using web metrics software to track overall activity. User surveys also improve intranet website effectiveness. Larger businesses allow users within their intranet to access public internet through firewall servers. They have the ability to screen messages coming and going keeping security intact.
When & if the intanet is open to the for public use, that part becomes part of an extranet. Businesses are able to send out private messages usingg the public network, using encryption/decryption and other security measures to connect a part of their intranet to another.
Intranet editorial, user-experience, and technology teams work together to produce in-house sites. Intranets are managed by the HR or CIO departments of large organizations, communications, or some combination of these.